What we do
Creative Design
Branding, content, illustration and interface design. Work that makes people stop, look closer, and remember you afterwards.
Development & Tech
Clean builds that hold up under load and stay easy to change. We write for the business you’ll be running in three years, not just the one you’re running now.
Managed hosting
Fast, secure hosting watched over by actual people. You’ll hear from us before you hear from your users.
Who we are
Built from the belief that great work happens when strategy, creativity and technology work together, not in silos
The idea was simple. A studio that delivers creatively and knows the strategy and the tech well enough to guide you through both. One that works like part of your team, not a supplier at arm’s length.
So we built one. Strategists, technologists, designers and developers, in one team.
One mission. One goal. No more boring work.
The people we work with in their own words.
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Untold Heroes are some of the most enjoyable people to work with. Every piece of work they do is ahead of time and of the highest quality. And they are extremely dedicated to any task you put in front of them. We originally asked them to design the UI/UX of our new fashion marketplace and once we saw the amazing results, we knew we wanted them for every future design project!
Jacob Simons , Co-Founder, Esooko
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Untold Heroes are incredible professionals. They are highly creative, structured (always delivering on time) and obsessively hard working.
Alberto Gandolfi , Managing Director, Goldman Sachs
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Working with Untold Heroes has been a valued partnership for over six years. Their team consistently delivers exceptional results and provides a level of service that is truly world-class. Throughout our long-standing relationship, they have proven to be reliable, professional, and bring a collaborative approach to everything they do.
James Vodden , Marketing Lead, BBD
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Highly recommended. I have worked with the Untold Heroes team for many years. They have consistently produced high-quality websites on time and on-budget. But not just that – they also give great advice on how to get the best result. I hope to continue working with them for years to come!
Philip Hall , Managing Partner, Thorndon Partners
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First class team operating at a very high level. I have always been impressed by the delivery of Warren and team, including their attention to detail and willingness to always go the extra mile for their clients. I would not hesitate to recommend them.
Alan Morgan , Managing Partner, Kendal Advisory
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Untold Heroes are our go to for everything digital and we have always trusted them to help put our best foot forward. Highly recommended.
Polly Blenkin , Partner, Milberg London
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I have worked with Untold Heroes for a number of years now and can honestly say that they are brilliant. As the co-owner of a small marketing and design agency, we need partners that we can trust and rely on, and who can be flexible and on hand when we need them, and Untold Heroes – especially Warren – are second to none. They are so knowledgeable, helpful, friendly, professional – everything you need. Can't recommend highly enough!
Joanna Blackman , Co-Founder, Black & Gray
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We've been using Untold Heroes for web hosting and website management at Mallett for a while now, and they've been excellent throughout. Warren and the team are responsive, reliable, and really easy to deal with — exactly what you want from a technical partner when your focus is on running your business, not worrying about your website. The service just works.
Simon Dickson , Design Director, Mallett
Usually within a few days. If you’re working to a tighter deadline than that, tell us and we’ll be straight with you about what’s possible.
It depends on scope. An hour for small adjustments. Up to two months for larger projects with multiple screens, workshops and research. You’ll get a realistic timeline before you commit to anything, not an optimistic one.
Great, that usually makes things faster. We can work alongside them, or take a separate workstream so your team stays free for what they’re already committed to. Tell us how you’re set up and we’ll suggest a shape that fits.
We’re a UK company with a team that isn’t in one place. Designers, developers and illustrators across several countries and time zones.
That’s deliberate. Hiring by region means picking from whoever happens to be nearby. Hiring without one means we put the right person on your project, not the closest one.
You’ll have one point of contact throughout, and a team that covers more of the day than a single office could.
Figma for anything on screen: websites, product interfaces, prototypes. Adobe Creative Cloud for the rest, so Illustrator and InDesign for brand, illustration and print work.
Nothing unusual, and that’s the point. Your team can open the files, your next agency can pick them up, and you’re not locked into anything you’d struggle to move.
50% upfront, 50% on delivery of the final files. No hidden fees from us. Third-party services like Mailchimp or stock photo libraries bill you directly, and we’ll flag those costs before you’re committed to them.
Two rounds of revisions come with every project. If we’ve missed the brief, we’ll put it right at our cost and we won’t argue about it.
If the brief moves, or a decision gets reopened after sign-off, that becomes new work. We’ll tell you at the time and price it before anyone starts, so nothing lands as a surprise on the invoice.
If we haven’t started, you get a full refund. If we’re partway through, we refund based on what’s left. Ask and we’ll show you the maths.
